Software & Firmware

Info about our drivers and configuration software
27 articles

MacOS Catalina - Work Arounds

While most of our software is compatible with MacOS Catalina, we have discovered minor incompatibilities with some of our software (as well as software from other parties that we recommend to our users). This article applies to the following software applications: iConnectivity iConfig iConnectivi...

Auracle for X-Series: How to Perform a Software Factory Reset

How to do a Factory Reset in Auracle for X-Series software This article describes how to reset your mioX back to its factory configuration via Auracle for X-Series software. Please note that your mioX's firmware version will remain the same; only stored parameters are being reset by this procedure. W...

Auracle for X-Series: Device Info Panel

Information on the Device Info panel in Auracle for X-Series When Auracle for X-Series detects your interface, it will display a Device Pane: Device Pane in Main ScreenYou can access the Device Info Panel by selecting the blue information button (letter 'i' inside a circle) in the top right corner of...

Auracle for X-Series: How to Update

This article applies to the MacOS version of Auracle for X-Series software How to check the current Auracle for X-Series Open Auracle for X-Series software Select the menu option Auracle for X-Series > About Auracle for X-Series Current version is available on our website - https://www.iconnectivity...

Auracle User Guide

You can find the latest version of the Auracle User Guide here: https://docs.google.com/document/d/1s4SDBoiiCTjJhfR45BVjREZZQCYYO3hA21s_A6fjYos/edit?usp=sharing You can read it online or download it as a PDF for offline reading. Since Auracle is currently under rapid development we advi...

How do I use Auracle's Setup Wizard to configure my system? (Video Guide)

This video show how the iConnectivity Auracle software includes an easy to use SetupWizard, which automatically configures your audio and MIDI settings for you.

Using more than one computing device with Auracle

Most users should find Auracle to be remarkably simple and straightforward, because it hides a great deal of its routing complexity under the hood. However if you are using 2 computers, or one computer and an iOS device, things get slightly more complex. In most cases (except for the PA12) Auracle...

PlayAUDIO 12 Advanced Settings Tool

For those who might need to tweak the settings of their PlayAUDIO12 for specific purposes, now you can! This is the beta version of our new PA12 Advanced Settings Tool. Please note that this software is for advanced users and should be used only to solve specific problems. It is completely unsupp...

What are the DIN and HST ports I see listed in my music software?

iConnectivity interfaces make several different types of MIDI ports available to you, both physical and virtual. Physical ports A DIN port is the physical round connector with 5 small pins that you find on the back of most MIDI modules and interfaces. They usually come in clusters of 2 ...

Which USB port do I use for upgrading firmware on my interface?

Most iConnectivity interfaces have more than one USB port. However you can only use one of these ports to perform a firmware upgrade. This list shows which port on each interface that can be used to upgrade that firmware: mio2 - USB Device Port 2(front) mio4 - USB Device Port 2 (back) mio10 -USB Devic...

I cannot see my interface connected to my Mac

Lets start with the basic checks: 1. Power Do you have the power supply connected? If your interface runs off USB bus power, is the USB cable connected to the correct USB port for power? Is there at least 1 light on, on the front of your interface? 2. Connections Is your USB cabl...

How do I rename the ports on my interface and see the new names on my Mac?

This video shows you how to rename the audio and MIDI ports on your iConnectivity interface so that you can more easily identify them within your Digital Audio Workstation.

How do I reset my interface to the Factory Settings?

Factory Reset / Restore to Factory Defaults This option is used to reset all user settings and restore the interface to its default settings. This option can be beneficial if your interface routings are behaving strangely or after a firmware update. Using Auracle Select the interface you wish to ...

How to send us a Windows Crash Log

If you are having problems with your iConnectivity software crashing on your Windows system, it can help to greatly speed up the process of helping you if you send us a screenshot of the Windows crash log. Click Windows Start button Type eventvwr into Search and hit Enter - this will bring up a w...

What is Bootloader Mode?

Introduction iConnectivity interface have two modes of operation: Play Mode is the standard mode for recording and playing back MIDI & Audio Bootloader Mode is the mode used for receiving firmware updates What are the benefits of using this mode? If your computer can't fin...

How to load firmware with iConfig

Important: Please ensure you are using the latest version of iConfig (currently 4.2.7). Also please check the USB Firmware Loading List before trying to load firmware to verify that you are connected to the correct USB port for loading firmware. Method 1: Automatic firmware load When y...

How to load firmware from Bootloader Mode with Auracle

First, download the latest firmware for your interface. If your interface is in Bootloader Mode immediately when you open Auracle it will prompt you to select the firmware file by giving you a file finder window. Navigate to and select the firmware file you've downloaded. Auracle...

How to load firmware from Bootloader Mode in iConfig

First ensure that your interface is running in Bootloader Mode in the dialog box. Select "OK" You will see a pop up that asks " Do you want to upgrade the firmware to version ..." If your interface shows up in Bootloader Mode it means you are connected correctly. If not, please check that...

How to load firmware to your iConnectivity interface with a standard MIDI player

In most cases you should use our Auracle software to install firmware upgrades to your iConnectivity interface. However iConnectivity firmware files are standard MIDI files, so in an emergency you can also use a standard MIDI player app to do this if need be! Things you will need: The most re...

What to do when your interface is stuck in Bootloader Mode?

Before going further please check out the following two articles: What is Bootloader Mode Firmware Loading USB Port List What to do when your interface is in Bootloader Mode? First make sure you are connected to the firmware loading USB port (as linked above). Connect to a...

How do I use Logic with my iConnectivity interface?

If you are not sure how to configure Logic with your interface, we strongly advise you read the Logic manual carefully, or try one of these free guides: Logic Pro X: The Beginner’s Guide (text guide with screenshots) Ultimate Beginner's Guide to Logic Pro (full 5 hour video course!)

Windows is giving me an error message when I try to install iConnectivity software

In some rare cases, Windows may mistakenly think that your iConnectivity software is not recognized as valid, and give you a Windows Smartscreen error message that looks something like this: The most important thing to remember here is: DON'T PANIC! As long as you have downloaded the software di...

My antivirus software is saying one of your Windows driver files contains a virus!

Since our drivers work at quite a deep level in the Windows system, some antivirus programs (particularly Kaspersky and Norton) can occasionally flag them as containing a virus. In every report we have investigated we have found this to be a "false positive". Our drivers are completely safe to use. ...

What antivirus software do you recommend for my music computer?

We recommend that all users install security software on any computer connected to the Internet. Also note that this applies to Mac computers as well as Windows. There are many different computer security packages available, but some of them can have a negative effect on performance in music-orie...

Saving interface presets with iConfig

If you have created a custom connection setup for your studio using your iConnectivity interface, it's a good idea to back it up as a preset on your computer. This is especially important before you upgrade your interface's firmware, because doing a firmware upgrade may reset your interface to its f...

How to load firmware files on Windows | MIDI OX (free)

Put the interface into bootloader mode: https://iconnectivity.supportbee.com/53/117/4355 Download MIDI OX : http://www.midiox.com/ Open MIDI OX Select Actions > Play MIDI... A new MIDI player window will open Select the folder icon Select the firmware (.mid) file you've...

mio X-Series: Preset Naming Rules

When naming a mioX preset, the following rules apply: The first character of a preset name must be a letter (upper or lower case) The preset name minimum length is 2 characters The preset name maximum length is 15 characters A preset name must be made up of allowable characters only: upper case le...