/ Software & Firmware

Software & Firmware

Info about our drivers and configuration software

27 articles

MacOS Catalina - Work Arounds

While most of our software is compatible with MacOS Catalina, we have discovered minor incompatibilities with some of our software (as well as software from other parties that we recommend to our users). This article applies to the following softw...

Auracle for X-Series: How to Perform a Software Factory Reset

How to do a Factory Reset in Auracle for X-Series softwareThis article describes how to reset your mioX back to its factory configuration via Auracle for X-Series software. Please note that your mioX's firmware version will remain the same; only s...

Auracle for X-Series: Device Info Panel

Information on the Device Info panel in Auracle for X-SeriesWhen Auracle for X-Series detects your interface, it will display a Device Pane: Device Pane in Main ScreenYou can access the Device Info Panel by selecting the blue information button (l...

Auracle for X-Series: How to Update

This article applies to the MacOS version of Auracle for X-Series softwareHow to check the current Auracle for X-SeriesOpen Auracle for X-Series softwareSelect the menu option Auracle for X-Series > About Auracle for X-SeriesCurrent version is ava...

Auracle User Guide

You can find the latest version of the Auracle User Guide here: https://docs.google.com/document/d/1s4SDBoiiCTjJhfR45BVjREZZQCYYO3hA21s_A6fjYos/edit?usp=sharing (https://docs.google.com/document/d/1s4SDBoiiCTjJhfR45BVjREZZQCYYO3hA21s_A6fj...

How do I use Auracle's Setup Wizard to configure my system? (Video Guide)

This video show how the iConnectivity Auracle software includes an easy to use SetupWizard, which automatically configures your audio and MIDI settings for you.

Using more than one computing device with Auracle

Most users should find Auracle to be remarkably simple and straightforward, because it hides a great deal of its routing complexity under the hood. However if you are using 2 computers, or one computer and an iOS device, things get slightly more...

PlayAUDIO 12 Advanced Settings Tool

For those who might need to tweak the settings of their PlayAUDIO12 for specific purposes, now you can! This is the beta version of our new PA12 Advanced Settings Tool. Please note that this software is for advanced users and should be used onl...

What are the DIN and HST ports I see listed in my music software?

iConnectivity interfaces make several different types of MIDI ports available to you, both physical and virtual. Physical ports A DIN port is the physical round connector with 5 small pins that you find on the back of most MIDI module...

Which USB port do I use for upgrading firmware on my interface?

Most iConnectivity interfaces have more than one USB port. However you can only use one of these ports to perform a firmware upgrade. This list shows which port on each interface that can be used to upgrade that firmware: mio2 - USB Device Port 2(...

I cannot see my interface connected to my Mac

Lets start with the basic checks: 1. Power Do you have the power supply connected? If your interface runs off USB bus power, is the USB cable connected to the correct USB port for power? Is there at least 1 light on, on the front of you...

How do I rename the ports on my interface and see the new names on my Mac?

This video shows you how to rename the audio and MIDI ports on your iConnectivity interface so that you can more easily identify them within your Digital Audio Workstation.

How do I reset my interface to the Factory Settings?

Factory Reset / Restore to Factory Defaults This option is used to reset all user settings and restore the interface to its default settings. This option can be beneficial if your interface routings are behaving strangely or after a firmware upd...

How to send us a Windows Crash Log

If you are having problems with your iConnectivity software crashing on your Windows system, it can help to greatly speed up the process of helping you if you send us a screenshot of the Windows crash log. Click Windows Start button Type eventv...

What is Bootloader Mode?

Introduction iConnectivity interface have two modes of operation: Play Mode is the standard mode for recording and playing back MIDI & Audio Bootloader Mode is the mode used for receiving firmware updates What are the benefit...

How to load firmware with iConfig

Important: Please ensure you are using the latest version of iConfig (https://www.iconnectivity.com/software/control-software) (currently 4.2.7). Also please check the USB Firmware Loading List (https://iconnectivity.supportbee.com/kb_admin/...

How to load firmware from Bootloader Mode with Auracle

First, download the latest firmware (https://www.iconnectivity.com/firmware)for your interface. If your interface is in Bootloader Mode (https://iconnectivity.supportbee.com/53-iconnectivity-knowledge-base/117-software-firmware/4355-what-i...

How to load firmware from Bootloader Mode in iConfig

First ensure that your interface is running in Bootloader Mode (https://iconnectivity.supportbee.com/53-iconnectivity-knowledge-base/117-software-firmware/4355-what-is-bootloader-mode) in the dialog box. Select "OK" You will see a ...

How to load firmware to your iConnectivity interface with a standard MIDI player

In most cases you should use our Auracle software to install firmware upgrades to your iConnectivity interface. However iConnectivity firmware files are standard MIDI files, so in an emergency you can also use a standard MIDI player app to do t...

What to do when your interface is stuck in Bootloader Mode?

Before going further please check out the following two articles: What is Bootloader Mode (https://iconnectivity.supportbee.com/53-iconnectivity-knowledge-base/117-software-firmware/4355-what-is-bootloader-mode) Firmware Loading USB ...

How do I use Logic with my iConnectivity interface?

If you are not sure how to configure Logic with your interface, we strongly advise you read the Logic manual carefully, or try one of these free guides: Logic Pro X: The Beginner’s Guide (http://www.musictech.net/2016/03/logic-pro-x-the-begi...

Windows is giving me an error message when I try to install iConnectivity software

In some rare cases, Windows may mistakenly think that your iConnectivity software is not recognized as valid, and give you a Windows Smartscreen error message that looks something like this: The most important thing to remember here is: DO...

My antivirus software is saying one of your Windows driver files contains a virus!

Since our drivers work at quite a deep level in the Windows system, some antivirus programs (particularly Kaspersky and Norton) can occasionally flag them as containing a virus. In every report we have investigated we have found this to be a "fals...

What antivirus software do you recommend for my music computer?

We recommend that all users install security software on any computer connected to the Internet. Also note that this applies to Mac computers as well as Windows. There are many different computer security packages available, but some of them ...

Saving interface presets with iConfig

If you have created a custom connection setup for your studio using your iConnectivity interface, it's a good idea to back it up as a preset on your computer. This is especially important before you upgrade your interface's firmware, because doing...

How to load firmware files on Windows | MIDI OX (free)

Put the interface into bootloader mode: https://iconnectivity.supportbee.com/53/117/4355 (https://iconnectivity.supportbee.com/53/117/4355) Download MIDI OX : http://www.midiox.com/ (http://www.midiox.com/) Open MIDI OX Select...

mio X-Series: Preset Naming Rules

When naming a mioX preset, the following rules apply: The first character of a preset name must be a letter (upper or lower case)The preset name minimum length is 2 charactersThe preset name maximum length is 15 charactersA preset name must be mad...