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Software & Firmware

Info about our drivers and configuration software
14 articles

MacOS Catalina - Work Arounds

While most of our software is compatible with MacOS Catalina, we have discovered minor incompatibilities with some of our software (as well as software from other parties that we recommend to our users). This article applies to the following software applications: iConnectivity iConfig iConnectivi...

Auracle for X-Series: How to Perform a Software Factory Reset

How to do a Factory Reset in Auracle for X-Series software This article describes how to reset your mioX back to its factory configuration via Auracle for X-Series software. Please note that your mioX's firmware version will remain the same; only stored parameters are being reset by this procedure. W...

Auracle for X-Series: Device Info Panel

Information on the Device Info panel in Auracle for X-Series When Auracle for X-Series detects your interface, it will display a Device Pane: Device Pane in Main ScreenYou can access the Device Info Panel by selecting the blue information button (letter 'i' inside a circle) in the top right corner of...

Auracle for X-Series: How to Update

This article applies to the MacOS version of Auracle for X-Series software How to check the current Auracle for X-Series Open Auracle for X-Series software Select the menu option Auracle for X-Series > About Auracle for X-Series Current version is available on our website - https://www.iconnectivity...

PlayAUDIO 12 Advanced Settings Tool

For those who might need to tweak the settings of their PlayAUDIO12 for specific purposes, now you can! This is the beta version of our new PA12 Advanced Settings Tool. Please note that this software is for advanced users and should be used only to solve specific problems. It is completely unsupp...

Which USB port do I use for upgrading firmware on my interface?

Most iConnectivity interfaces have more than one USB port. However you can only use one of these ports to perform a firmware upgrade. This list shows which port on each interface that can be used to upgrade that firmware: mio2 - USB Device Port 2(front) mio4 - USB Device Port 2 (back) mio10 -USB Devic...

I cannot see my interface connected to my Mac

Lets start with the basic checks: 1. Power Do you have the power supply connected? If your interface runs off USB bus power, is the USB cable connected to the correct USB port for power? Is there at least 1 light on, on the front of your interface? 2. Connections Is your USB cabl...

iConfig - renaming ports

This video shows you how to rename the audio and MIDI ports on your iConnectivity interface so that you can more easily identify them within your Digital Audio Workstation.

Windows is giving me an error message when I try to install iConnectivity software

In some rare cases, Windows may mistakenly think that your iConnectivity software is not recognized as valid, and give you a Windows Smartscreen error message. The most important thing to remember here is: DON'T PANIC! As long as you have downloaded the software directly from the iConnectivity websit...

My antivirus software is saying one of your Windows driver files contains a virus!

Since our drivers work at quite a deep level in the Windows system, some antivirus programs (particularly Kaspersky and Norton) can occasionally flag them as containing a virus. In every report we have investigated we have found this to be a "false positive". Our drivers are completely safe to use. ...

What antivirus software do you recommend for my music computer?

We recommend that all users install security software on any computer connected to the Internet. Also note that this applies to Mac computers as well as Windows. There are many different computer security packages available, but some of them can have a negative effect on performance in music-orie...

Saving interface presets with iConfig

If you have created a custom connection setup for your studio using your iConnectivity interface, it's a good idea to back it up as a preset on your computer. This is especially important before you upgrade your interface's firmware, because doing a firmware upgrade may reset your interface to its f...

How to load firmware files on Windows | MIDI OX (free)

Put the interface into bootloader mode: https://iconnectivity.supportbee.com/53/117/4355 Download MIDI OX : http://www.midiox.com/ Open MIDI OX Select Actions > Play MIDI... A new MIDI player window will open Select the folder icon Select the firmware (.mid) file you've...

mio X-Series: Preset Naming Rules

When naming a mioX preset, the following rules apply: The first character of a preset name must be a letter (upper or lower case) The preset name minimum length is 2 characters The preset name maximum length is 15 characters A preset name must be made up of allowable characters only: upper case le...